ECARE GROUP LTD (trading as Curam)
and associated companies
1 Purpose
At ECARE Group Ltd we respect your privacy and are committed to protecting your personal information. This policy explains how we collect information; what we do with it and what controls you have over your personal information.
Please also refer to our Terms and Conditions for more information.
2 Statement
Your privacy:
We take our duty to process your personal information very seriously.
We may change this document from time to time to reflect the latest view of what we do with your personal information. Please check back frequently; you will be able to see if changes have been made by the date it was last updated at the end of the document.
3 Refer to the sections below for more details on how and why we use your personal information:
3.1 Website usage
3.1a When you are browsing our website, we have cookies in place to ensure that the website works well and provide information on how you navigate the site and the pages you visit. You will be given the option to agree to these cookies when you visit the website. To view our website, you are not asked to provide any personal information.
3.2 Facebook adverts (sponsored posts)
3.2a Occasionally we run Facebook adverts to promote the visibility of our services. When you click on our advert you are consenting to finding out more about us. Our Facebook Adverts use the Facebook Pixel Service of Facebook Inc. 1601 S.California Avenue, Palo Alto, CA94304. USA (Facebook). This tool allows us to find out more about the actions of users after they are redirected to our website. It also allows us to measure the efficiency of our Facebook adverts for statistical and market research purposes. Using this information allows us to improve our advertising for a better experience to our users and provide you with further advertising on Facebook and the use of Custom Audiences. You can find out more about this and withdraw your consent here: Facebook Website Custom Audiences
3.3 When you create an account (individual)
3.3a When you create an account to provide care for yourself or someone else, we will require some information about the account holder and the cared for person. If the cared for person is under 18, then we shall need to ensure that you have parental responsibility for that child. Creating an online account facilitates the ability to search for care and send messages, schedule visits, make payments etc. To find out more about how we use your personal information in these circumstances, please see our Client Privacy Policy.
3.4 When you use or create an account (Organisation/business)
3.4a When you use or create an online account to establish care for someone else, we will require some information about the cared for person. If the cared for person is under 18, then we shall need to ensure that you have parental responsibility or parental consent to seek care for that child. Creating an online account facilitates the ability to search for care and send messages, schedule visits, make payments etc. To find out more about how we use your personal information in these circumstances, please see our Client Privacy Policy.
3.5 When you become a Care Professional on Curam
3.5a When you become a Care Professional on the Curam platform you will be provided with an online account. You should ensure that you do not share the login information for this account with anyone else. The online account facilitates your creation of a Care Professional profile, the ability to apply for work and send and receive messages. Curam will also undertake Disclosure and Barring Service (DBS) checks and Protection of Vulnerable Groups (PVG) assessments as part of our assurance processes.
3.6 When you contact us by telephone
3.6a When you contact us by ‘phone, our system will log the number you are calling from. If we get disconnected, we may call you back to continue the conversation. If we are unavailable to take your call, there is the facility to leave a voicemail message and we will return your call as soon as possible, this may be the next day depending on the time you contact us.
3.7 When you contact us via email
3.7a When you make an enquiry via email, the information in the email will only be used to respond to your request or question. We try to respond to email queries as promptly as possible, but it can take the team up to 48 hours to respond to email queries especially at busy times or on a Sunday, so please be patient with us.
3.8 When you take part in online research or surveys
3.8a Occasionally, we ask for feedback on your interaction with the website, our services and your client experience. We will use a secure online platform to gather your responses which may include your name and contact details in case we need to contact you to follow up on your answers.
3.9 Links to other websites
3.9a In order to be able to provide you additional information about services we may provide links to other websites.
We suggest that you review the privacy policies for any third-party websites you visit as we cannot accept any liability for the way they manage your personal information.
3.10 The information we need
3.10a Curam is what’s known as the ‘data controller’ of the personal information you provide to us. Your relationship with us determines how much information we collect from you. We will only ever collect the information needed to provide you with advice and services.
We will be very clear with you about the reason for collecting information and how we intend to use, share and store that information at the point we collect it.
3.11 Collecting your personal information
3.11a We collect personal information about you through a variety of different methods including when you:
- Ask for more information
- Share your care needs
- Become a Care Professional
- Send us correspondence via email
- Contact us by telephone
- Give us feedback
3.12 Children
3.12a The Curam website is not intended for use by anyone under 16. If you are under 16, please arrange for a parent/guardian to manage an account on your behalf before sending any personal information to us.
3.13 Where is your information stored?
3.13a Wherever possible, all the personal information we process is processed within the UK or European Economic Area (EEA).
If we transfer your personal information outside of the EEA, we do our best to make sure a similar degree of security of personal information by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information by the European Commission; or
- Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal information the same protection it has in Europe.
3.14 Sharing your information
3.14a In order to provide you with the services requested, we may need to share your information with service providers. We have agreements in place to protect your information and ensure that it is kept securely and confidentially and only used for the purposes of a consultation.
3.14b Other than in the following circumstances, we do not share your information with any other organisations or individuals unless we are obliged to by law, for purposes of national security or criminal investigations:
- If you have agreed that we may do so
- If we sell the business - the new owner may obtain client and Care Professional information. This information would only be used for the same purposes for which it was originally obtained.
- If we run an event in partnership with other named organisations, your details may need to be shared. We will be very clear what will happen to your personal information when you register.
- And we will never sell or rent your personal information to other organisations.
3.15 Retaining your information
We hold your information only as long as necessary for each reason that we use it. For example, when you become a client, we will retain invoicing information for up to seven years for accounting purposes. During the retention period we ensure the security and integrity of the information.
3.16 What are your rights? OPTING IN AND OUT OF COMMS?
3.16a You have a number of rights about how the personal information you provide can be used. These are:
- Transparency over how we use your personal information (right to be informed).
- The ability to request a copy of the information we hold about you, which will be provided to you within one month (right of access).
- Update or amend the information we hold about you if it is wrong (right of rectification).
- Ask us to stop using your information (right to restrict processing).
- Ask us to remove your personal information from our records (right to be 'forgotten').
- Object to the processing of your information for marketing purposes (right to object).
- Obtain and reuse your personal information for your own purposes (right to data portability).
- Not be subject to a decision when it is based on automated processing (automated decision making and profiling).
3.16b If you wish to raise a complaint about how we have handled your personal information, you can contact us, and we will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal information in accordance with the law, you may complain to the Information Commissioner’s Office (ICO).
If you would like to know more about your rights under data protection law, you can find out more at the Information Commissioner’s Office website.
3.17 How to contact us
3.17a If you wish to talk through anything in our privacy policy, find out more about your rights or obtain a copy of the information we hold about you, please contact us by emailing client@curamcare.com and we will be happy to help.
3.18 About us
3.18a Curamcare Ltd is registered with the Information Commissioner’s Office as a Data Controller. Our registration number is ZA513355.
Curamcare Ltd is a company registered in England and Wales. Registered company number: 11274500 whose registered office is Richmond House, Walkern Road, Stevenage, United Kingdom, SG1 3QP.
If you require a copy of our policy. Please email info@curamcare.com
